Returns & Exchanges

At SRH Candles, we want you to be satisfied with your purchase. Please review our policy below:

Returns

Returns are not accepted due to the nature of our products. All sales are considered final.

Exchanges

A replacement product may be requested by email under the following conditions:

• The item is damaged, defective, or incorrect;

• The request is made within 7 days of the delivery date.

To process an exchange, the following must be provided:

• Order number,

• Clear photo or video evidence of the damage, defect, or incorrect item,

• Reason for exhange in detail.

Exchange Process

1. Contact us at exchange@srhcandles.com within 7 days of delivery.

2. Submit the required proof.

3. Once approved, a replacement product will be shipped at no additional cost.

Please note: Incomplete submissions may delay or prevent approval. 

Additional Notes

• Replacement items are provided once per order.

• We reserve the right to deny exchange requests that do not meet the criteria.

• Minor variations in product appearance (e.g., color differences due to lighting) are not considered defects.

• Shipping delays do not constitute a replacement order.